Frequently asked Questions

You can create an unlimited number of accounts, which should not be connected by a referral link on any of the 3 levels of the affiliate program. In case of violation of this condition, the company has the right to seize access to all funds in these profiles with no further warning.

You can access your account 24 hours a day, 365 days a year through the web and track all activity on your account: investment, withdrawal, interest, balance statistics, affiliate earnings, and current list of deposits, all updated in real-time. We advise you to log in to your profile using a single device or from the same physical location at all times to prevent our security system from targeting your account as a duplicate one.

First of all, try to use the "Restore password" option. If that's not enough, contact our support center to provide your personal and account information. To address our team, use the email address you gave us when registering.

Any person or corporation from any country can register an account with us and we will be glad to accept investors from anywhere in the world.

In that case, please address our Client Support using the Contact form on the website. You may need to provide the assistant with exact information on your latest profile operations or answer some safety questions to verify your identity.

Yes, you can. This option is available in your Account Settings. Just input updated credentials and save your new settings with Security PIN.

Sometimes an account may be temporarily placed on hold. It could mean that the profile (or group of profiles) is currently being reviewed by our security team. If we find that you have violated the User Agreement, your funds may be refunded, except for damage fees incurred by the company. If you disagree with the fact that your account is blocked or funds got frozen, contact our support team and wait for their response.

No, a user account cannot be deleted. All account information is encrypted. This data is not available to other users or even company employees and cannot be used for purposes that have not been agreed to by the user. Therefore, deleting an account is meaningless and technically impossible.

Our team strives to provide you with the best experience by constantly improving and making the C12 system stronger. All updates and website improvements are made during the business week and uploaded every Friday once tested. If you have any issues accessing the website or using the interface, please refresh your browser's cache or wait for the platform to update with new features.

At the moment we work with the following payment systems: Bitcoin, Tron, USDT (TRC20)

The minimum amount of investment is only $12. A 3% window of Overpay or Underpay is accepted while processing the invoice.

Your investment will work for 12 business days (Monday through Friday inclusively) from the moment the deposit is added to your account.

You will receive 12% per day for the entire investment period of 12 business days. Net full Cycle Return is 44%, with no principal back. The revenue yields with the principal deposit included in your payments, resulting 144% ROI. The full investment breakeven is less than 8 days.

To create a deposit, you must first become a registered member. After registering, you can log in to your account using the username and password and create your first investment. Simply click "Open New Deposit" in your account menu, there you can choose your payment method and follow the simple instructions on the page to complete your deposit.

Yes, you can create several deposits using different payment systems. The number of deposit slots is not limited. When the invoice payment is confirmed, the system will credit your investment upon reaching 1-3 confirmations by the network. All unpaid deposits can still be processed within 6 hours directly from your dashboard when in case of non-payment will be cancelled from the list automatically.

Your account balance will be updated after the system detects the payment link. Depending on the blockchain network, it will take 1-3 confirmations to credit this deposit. Sometimes it may take several hours for your investment to be displayed. In that case, check your account balance after some time.

No, within one deposit you can invest and receive profits in the same electronic currency.

Click on the "Withdraw" area of your Dashboard and specify a payout sum. Check the date of arrival and confirm the request with the Security PIN. To withdraw your profit, you must set a cryptocurrency address in the payment system settings to which you want to send your profits. You can specify the details on the "Settings" page.

All withdrawal transactions are processed semi-automatically and may take 24 to 96 Business Hours to deliver (weekend time adds +48h). The maximum number of requests in the processing status is 3 payouts at a time. The request size may set the custom timing when the system finishes operations 1 hour before the timer ends. If your transaction status displays as "Pending", allow our network a couple of hours to clear up the queue.

Your account balance will get credited with revenue after 24 hours since the creation of your deposit. New accruals are added at the same deposit time every next day 2-3 minutes threshold. Profit can be withdrawn at any convenient time. To do this, log in to your account, click "Withdraw" and confirm the amount of your withdrawal request with the Security PIN. Once the operation is completed, your profit will be sent to your address within the timeframe shown.

You may request funds from the available balance with the minimum withdrawal amount of $1.00. The cryptocurrency is always equal to this amount at the current exchange rate.

Although you can use multiple private accounts with no affiliate connection, it is restricted to place multiple deposits into a network of profiles to reduce your payout timer waiting period. When a single payout request is higher than $100, it will add up to extra business hours for the processing time. All of your operations should follow the schedule assigned by the system. Always stay within the timer shared for your operations to avoid possible penalties or forced profile merging.

Yes, you can request payouts on weekends. However, all withdrawals are processed during business days from Monday to Friday only, not including international holidays of New Year’s Eve & Day on Dec. 31, Jan. 1.

As your Payout Requests are being processed during Business Hours only, submitting a new withdrawal on Friday will add up to 48 Hours to your transaction timer.

Anyone who signs up on the Carnelian12 website can join our referral program. An affiliate program is a set of technical solutions and financial opportunities created for active promoters who are ready to participate in the development of our company and get a fair reward for it.

The affiliate bonus is credited right after the system confirms and activates your partner's deposit.

Log in to your account and click on the "Affiliates” section. You will see the list of your downlines with all of their deposits and affiliate rewards credited to you.

Yes, you will get an affiliate bonus from every deposit your referrals have made, resulting in a 5-2-1% commission from all 3 levels of the network.

No, you do not need to have an active investment if you want to start promoting the platform to earn a referral commission. You only need to register an account and sign up users with the system using your affiliate link.

There is no limit. Therefore, the more your referrals deposit, the more you can earn.

A 7-2-1% Representative Status Affiliate Program can be assigned upon reaching a $100K Team turnover and is subject to administration approval.

To avoid our security system detecting a potential account duplicate, you should not assist team members with a registration process nor manage their profiles by yourself.

SYSTEM MESSAGE